General Questions

1. What is EditAura?
EditAura is a digital stationery brand that offers thoughtfully designed planners and journals to help you stay organized, productive, and inspired in your daily life.

2. What type of products do you sell?
We sell digital planners and journals that can be used on tablets or digital note-taking apps. All products are delivered as digital files.

3. Are your products physical or digital?
All our products are digital downloads. No physical items will be shipped.

4. How will I receive my purchase?
After completing your purchase, you will receive instant access to download your files. You can download them directly from the order confirmation page or from your email.

Product & Compatibility

5. What devices can I use your planners on?
Our planners are designed primarily for tablets such as iPads, but they may also work on other compatible tablet devices.

6. Which apps are compatible with your planners?
Our planners are compatible with popular note-taking apps such as:

  • GoodNotes
  • Notability
  • Noteshelf

7. What is included in a digital planner?
Depending on the product, planners may include:

  • Yearly overview pages
  • Planificadores mensuales
  • Weekly planners
  • Daily planners
  • Task tracking pages
  • Habit tracking sections
  • Productivity and organization tools

Please check each product description for exact details.

8. Do I need a stylus to use the planner?
A stylus (such as an Apple Pencil) is recommended for the best experience, but it is not strictly required.

Orders & Payments

9. What payment methods do you accept?
We accept secure payments through trusted providers such as:

  • Credit and debit cards
  • PayPal
  • Other secure payment options available at checkout

10. Is my payment secure?
Yes. All payments are processed through secure third-party providers that use encryption to protect your information.

11. Can I use discount codes?
Yes. If you have a valid discount code, you can apply it during checkout.

Downloads & Technical Support

12. What if I don’t receive my download?
If you do not receive your download link, please check your spam or junk folder first. If the problem persists, contact us and we will assist you as soon as possible.

13. What if I have trouble opening the file?
If you experience any issues accessing or using your files, please contact our support team and we will help resolve the issue.

14. How many times can I download my purchase?
You can download your purchased files multiple times for personal use. Please store your files safely after downloading.

Refunds & Returns

15. Do you offer refunds?
Due to the nature of digital products, refunds are generally not offered once the files have been downloaded.

However, if you experience a technical problem or receive a defective file, please contact us and we will do our best to resolve the issue.

16. Can I exchange a product?
Since products are delivered digitally, exchanges are not typically available. If you have any concerns, please contact us for assistance.

Usage & Licensing

17. Can I share my files with others?
No. All products are for personal use only. Sharing, reselling, redistributing, or copying the files is strictly prohibited.

18. Can I use your products for commercial purposes?
Unless explicitly stated, our products are intended for personal use only and cannot be used commercially.

Privacy & Data Protection

19. Do you collect personal information?
Yes, we collect necessary information such as your name, email address, and payment details to process your order and provide customer support.

20. How do you use cookies?
We use cookies to ensure the website functions properly, improve performance, and enhance user experience. You can manage cookie preferences through your browser settings.

21. Is my personal data safe?
Yes. We take appropriate measures to protect your data and only use trusted third-party services for payment processing and analytics.

Contact & Support

22. How can I contact you?
If you have any questions or need assistance, you can contact us via email.

Email: contact.albasanchez@gmail.com

We typically respond within 24 hours.

23. Do you offer customer support?
Yes. We aim to provide friendly and efficient support to help you with any questions or technical issues.

24. Are your planners beginner-friendly?
Yes. Our planners are designed to be intuitive and easy to use, even if you are new to digital planning.

25. Do you update your planners regularly?
We continuously improve our designs and may release updated versions or new products over time.

26. Can I use your planners for school, work, or personal use?
Yes. Our planners are designed to support productivity across school, work, and personal life.